Return & Refund Policy

Last Updated: August 2026

At Pasha Corp, customer satisfaction is important to us. We carefully inspect our products before dispatch; however, if you receive an item that is damaged, defective, incorrect, or otherwise eligible under the conditions below, you may request a return, exchange, or refund.

By placing an order with Pasha Corp, you agree to the terms of this Return & Refund Policy.

1. Return Eligibility

A return request may be accepted if:

• You received the wrong product, size, color, or model.

• The product arrived damaged or defective.

• The item is significantly different from the product ordered.

• The item is unused, unworn, unwashed, and in its original condition.

• All original packaging, tags, labels, accessories, dust bags, boxes, and other included items are returned with the product.

• The return request is submitted within 7 days of delivery.

Pasha Corp reserves the right to refuse a return if the product does not meet the above conditions.

2. Change of Mind / Size Issues

Customers must carefully check the size chart, product description, color, and other specifications before placing an order.

If you ordered the wrong size or changed your mind after receiving the product, an exchange may be offered depending on product availability.

In such cases:

• The product must be unused and in original condition.

• The customer will normally be responsible for return and re-delivery shipping charges.

• Any price difference for the replacement item must be paid before dispatch.

• Exchange remains subject to stock availability.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Pasha Corp as soon as possible after delivery.

You may be required to provide:

• Your order number.

• Clear photographs of the product.

• Photographs of the packaging.

• A short video showing the defect or issue.

• An unboxing video where reasonably required to verify transit damage or incorrect shipment.

Once the claim is verified, Pasha Corp may provide an exchange, replacement, store credit, or refund depending on the circumstances.

For verified errors caused by Pasha Corp, reasonable return or replacement shipping costs may be covered by us.

4. Non-Returnable Items

Returns or refunds may not be accepted for:

• Products that have been worn or used.

• Products showing signs of dirt, perfume, deodorant, makeup, scratches, stains, damage, or alteration.

• Products without their original packaging, tags, labels, or accessories.

• Items damaged due to misuse, improper handling, or normal wear and tear.

• Customized, personalized, made-to-order, or specially sourced products.

• Clearance, final-sale, or promotional products clearly marked as non-returnable.

• Items returned after the applicable return period.

• Products that fail our quality inspection after return.

For hygiene reasons, certain personal-use items, jewelry, or other restricted products may also be non-returnable where applicable.

5. Return Request Procedure

To request a return or exchange, please contact Pasha Corp customer support within 7 days of receiving your order.

Please provide your:

• Full name.

• Order number.

• Contact number.

• Reason for return.

• Photos or videos showing the issue, where applicable.

Do not send any product back without receiving return instructions from Pasha Corp.

Unauthorized returns may not be accepted.

6. Return Shipping

Where a return is requested because of customer preference, incorrect size selection, change of mind, or another reason not caused by Pasha Corp, the customer is responsible for return shipping charges.

Where the product is confirmed to be defective, damaged on arrival, or incorrectly supplied by Pasha Corp, we may arrange or reimburse reasonable return shipping costs.

Customers are advised to use a reliable and trackable courier service when returning products.

Pasha Corp will not be responsible for returned parcels lost or damaged before reaching our return location.

7. Inspection of Returned Products

All returned products are inspected after they are received.

A return, exchange, or refund will only be approved after the item passes our inspection.

If the item has been used, worn, damaged, altered, or returned incomplete, Pasha Corp may:

• Reject the return.

• Send the product back to the customer.

• Deduct an appropriate amount from the refund where legally permitted.

8. Refunds

Once an eligible return has been received and approved, the refund will be processed using an appropriate payment method.

Where possible, refunds will be issued to the original payment method.

Depending on the payment provider, bank, card issuer, or payment gateway, the refunded amount may take several business days to appear in the customer’s account.

Original delivery charges, payment processing charges, currency conversion charges, international transaction charges, customs duties, or other third-party charges may be non-refundable unless the return resulted from an error by Pasha Corp or applicable law requires otherwise.

9. Cash on Delivery Orders

For eligible Cash on Delivery orders, refunds may be processed through bank transfer, mobile wallet, store credit, or another available refund method.

The customer may be required to provide accurate payment details before the refund can be processed.

Pasha Corp will not be responsible for delays caused by incorrect information provided by the customer.

10. International Orders

International customers are responsible for checking applicable customs, import, tax, and delivery requirements before ordering.

Where an international return is accepted:

• Return shipping may be the responsibility of the customer unless the item was defective or incorrectly supplied.

• Customs duties, import taxes, brokerage charges, and similar government or courier charges are generally non-refundable.

• The customer is responsible for ensuring that the returned parcel complies with applicable customs and courier requirements.

11. Order Cancellation

Customers should contact us immediately if they wish to cancel an order.

Orders may only be cancelled before processing or dispatch.

Once an order has been packed, handed over to the courier, shipped, or otherwise processed for delivery, cancellation may no longer be possible.

In such cases, the standard return policy will apply after delivery.

12. Refused or Undeliverable Parcels

If a customer refuses delivery without a valid reason, repeatedly remains unavailable, provides an incorrect address, or fails to collect the parcel, any delivery, return, re-shipping, or related courier charges may be deducted from an eligible refund or charged before re-dispatch.

Repeated refusal of confirmed Cash on Delivery orders may result in restrictions on future COD orders.

13. Product Appearance

Product colors and appearance may vary slightly depending on screen settings, lighting, photography, manufacturing batches, materials, or other reasonable factors.

Minor variations that do not materially affect the product’s functionality or overall description may not qualify as defects.

14. Exchanges

Approved exchanges are subject to stock availability.

If the requested replacement is unavailable, Pasha Corp may offer:

• Another product.

• Store credit.

• A refund where applicable.

Only one exchange may be permitted per order unless otherwise approved by Pasha Corp.

15. Promotional Discounts and Coupons

Where an order was purchased using a discount, voucher, coupon, promotional offer, or bundle deal, any refund will normally be based on the actual amount paid for the returned product.

Promotional benefits may be adjusted or cancelled if returning an item causes the remaining order to no longer qualify for the original promotion.

16. Fraudulent or Abusive Claims

Pasha Corp reserves the right to reject claims that appear fraudulent, misleading, abusive, or inconsistent with the condition of the returned product.

Accounts showing repeated suspicious return activity, false claims, chargeback abuse, or misuse of our return policy may be restricted from placing future orders.

17. Refund Processing Time

After an approved returned product is received and inspected, Pasha Corp will initiate the refund as soon as reasonably possible.

The final crediting time depends on the relevant bank, card issuer, payment gateway, or payment service provider and is outside Pasha Corp’s direct control.

18. Contact Us

For return, refund, cancellation, or exchange requests, please contact Pasha Corp Customer Support through the official contact details provided on our website.

Please include your order number in all communications to help us process your request efficiently.

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Pasha Corp reserves the right to update or modify this Return & Refund Policy at any time. Any updated policy will become effective once published on our website, subject to applicable law.